In case of damage to the vehicle during the rental period, the customer must immediately notify Neo Rent a Car and present the rental contract. An employee will check your chosen insurance and the circumstances of the damage for assessment. In case of negligence or violation of the law, no insurance will cover the damage. With basic insurance, the customer is responsible for damages up to the value of the deductible. With SCDW, there is no liability for damages as long as there is no negligence or violation of law. If the damage is the driver's responsibility, the amount corresponding to the repair will be charged, up to the maximum value of the deductible.

Contact Neo Rent a Car via the 24-hour number (+351) 969 660 081 and roadside assistance (contract number attached to the vehicle documents), if the breakdown/problem makes it impossible to move the vehicle.

Yes, delivery and collection outside the offices is possible, upon request at the time of booking and an additional fee applies.

Yes, you can book additional extras online or when you pick up the vehicle, subject to availability.

Yes, the vehicle is always thoroughly checked both during delivery and collection, by one of our employees together with the driver.

If you leave an object in our vehicle, contact Neo Rent a Car through our reservation center. Neo Rent a Car is not responsible for objects lost in vehicles.

Vehicles must be returned with the same fuel level as when delivered. If not, you will be charged for the missing fuel according to the prices of the day, plus a €25 administrative fee (plus VAT).

If your vehicle is being picked up at the airport, you must inform us of your flight number. This way, in case of delays, we guarantee the reservation of the vehicle until the plane arrives.

Parking fines and any violations of the highway code are the responsibility of the renter and must be paid before returning the vehicle. If the fines are not paid directly, a service fee of €10, including VAT, will be charged, plus the value of the fines.

All rental cars are covered by third party liability insurance, in accordance with local legislation. They also include CDW (collision damage waiver). You can opt for SCDW, which eliminates the responsibility for the deductible. SCDW does not cover loss of keys, accessories, original documents and damage to tires.

Yes, as long as you inform our center 24 hours in advance. The extension is subject to vehicle availability and additional payment.

To rent a car with Neo Rent a Car, you can do so through our website, by phone, by email.

Drivers authorized to drive the rental vehicle must be at least 21 or 25 years old, depending on the rental vehicle.

In all cases, drivers must have a valid driving license for more than one year. Drivers under the age of 21, but with a driving license for more than a year, will have to pay an extra fee.

Yes. With the authorization of the main driver, it is possible to associate another driver with the same rental contract.

When collecting the vehicle, it is necessary to indicate the main driver and the additional driver and present documentation for both (ID / Citizen Card / Passport / Driving License and Taxpayer Card). The additional driver is subject to an extra fee.

- Credit cards
- Debit Cards
- Cash
- Bank transfers

No, the mileage is unlimited. You can enjoy the vehicle and our island without any restrictions.

Yes, you can choose a vehicle. However, on the day of delivery, Neo Rent a Car may have to change the vehicle depending on availability, delivering a car of the same category.

We only guarantee the reserved category, not the model.

You must present your driving license and passport or identity card.

Yes, through our central office (+351) 969 660 081 or email: geral@neo-rentacar.pt, always indicating the reservation number. Cancellation must occur up to 48 hours before the reservation date, free of charge. After this period, the amount corresponding to one day's rental will be charged.