TERMS AND CONDITIONS

1- OBJECT: THIS AGREEMENT IS ENTERED INTO BETWEEN NEO CARS LDA. (FINALLY DESIGNED BY
LESSOR), THE CUSTOMER AND THE DRIVERS IDENTIFIED THEREIN (FINALLY DESIGNED BY LESSEE).
THROUGH THIS AGREEMENT, THE LESSOR RENTS THE MOTOR VEHICLE TO THE LESSEE.
IN THE FOLLOWING GENERAL TERMS AND CONDITIONS, ABOUT WHICH YOU ACKNOWLEDGE AND
AGREE:

2 - MINIMUM RENTAL PERIOD: THE MINIMUM RENTAL PERIOD IS 2 DAYS (48H). DELAYS LONGER
THAN 1 HOUR 1 EXTRA DAY RENTAL WILL BE CHARGED.

3 - DRIVER: BE OVER 21 YEARS OLD, WITH MINIMUM DRIVING PRACTICE OF 1 YEAR; PRESENT A
VALID DRIVING LICENSE IN PORTUGAL.

4 - FUEL: VEHICLES MUST BE RETURNED WITH THE SAME LEVEL OF FUEL AS WHEN RENTED. IF THE
VEHICLE IS NOT RETURNED WITH THE SAME FUEL LEVEL, THE CUSTOMER WILL BE CHARGED FOR
THE OUTSTANDING AMOUNT IN ACCORDANCE WITH THE VALUE OF SALE ON THE DATE IN QUESTION,
PLUS 25€ OF ADMINISTRATION COSTS (PLUS THE FEE IN FORCE)

5 - VEHICLE RENTAL PRICES: VARIABLE PRICES (FROM AND ACCORDING TO TIME OF YEAR)

5.1 - GROUP A - FROM 50€/DAY, GROUP B - FROM 65€/DAY, GROUP C - FROM 70€/DAY, GROUP D
- FROM 70€/DAY, GROUP - MOTORCYCLES: <= 125CC - FROM 40€/ DAY.

6 - INSURANCE AND EXTRAS

6.1 - COLLISION DAMAGE COVERAGE (CDW): IN CASE OF ACCIDENT OR DAMAGE TO THE VEHICLE,
(EXCEPT WHEELS, TIRES, WINDSHIELD, MIRRORS AND WINDOWS) THE CUSTOMER IS RESPONSIBLE
UP TO THE MINIMUM FRANCHISE. (VALUE OF THE FRANCHISE IN ARTICLE 6.6 OF THIS AGREEMENT
AND WILL CORRESPOND TO THE GROUP THAT OWNS THE VEHICLE THE CUSTOMER HAS RENTED).
THIS INSURANCE HAS A DAILY VALUE OF €10.00.

6.2 - PROTECTION AGAINST THEFT (LDW): IN CASE OF TOTAL OR PARTIAL THEFT OF THE VEHICLE,
THE CUSTOMER IS RESPONSIBLE UP TO THE LIMIT OF THE MINIMUM FRANCHISE. (VALUE OF THE
FRANCHISE IN ARTICLE 6.6 OF THIS AGREEMENT AND WILL CORRESPOND TO THE GROUP THAT
OWNS THE VEHICLE THE CUSTOMER HAS RENTED). THIS INSURANCE HAS A DAILY VALUE OF €5.00.

6.3 - PERSONAL ACCIDENT INSURANCE (PAI): COVERS DEATH OR DISABILITY AND MEDICAL
EXPENSES FOR DRIVER AND PASSENGERS. THIS INSURANCE HAS A DAILY VALUE OF €5.00.

6.4 - SUPER EXEMPTION OF FRANCHISE (SCDW): ELIMINATES THE VALUE OF THE FRANCHISE, SO
THAT THE CUSTOMER DOES NOT HAVE TO BE RESPONSIBLE FOR PAYING ANY AMOUNT IN CASE OF
SUFFERING AN ACCIDENT OR DAMAGE TO THE VEHICLE. THIS INSURANCE HAS A DAILY VALUE OF
€20.00.

6.5 - DEPOSITS: VARIABLE PRICES: VARIABLE PRICES: GROUP A - FROM €600.00; GROUP B - FROM
€800.00; GROUP C - FROM 950.00E; GROUP D - FROM €1200.00; GROUP E - MOTORCYCLES: <=
125CC - MINIMUM DEDUCTIBLE LIMIT.

6.6 FRANCHISE: VARIABLE PRICES: GROUP A - FROM €900.00; GROUP B - FROM €1100.00; GROUP
C - FROM 1200.00E; GROUP D - FROM €1500.00; GROUP E - MOTORCYCLES: €300.00

6.7 - AIRPORT SERVICE SUPPLEMENT (APT FEE): DELIVERY AND COLLECTION OF THE VEHICLE AT
AIRPORT HAS AN ADDITIONAL COST OF 35.00€.

6.8 SERVICES AVAILABLE AT AN ADDITIONAL COST: BABY SEAT €20.00, 2nd HELMET €5.00, GPS
€5.00 (PRICES PER DAY, VAT INCLUDED, SERVICES AVAILABLE ON THE WEBSITE OR AT THE TIME OF
BOOKING).

6.9 - ADDITIONAL DRIVER: DAILY COST FOR AN ADDITIONAL DRIVER OF 10.00€ (VAT INCLUDING).

6.10 – DELIVERY / COLLECTION FEE OUTSIDE THE CITY OF FUNCHAL: DELIVERY AND RETURN OF
VEHICLES OUTSIDE THE CITY OF FUNCHAL. ADDITIONAL COST OF 35.00€.

6.11 - OUT OF HOURS FEE: DELIVERY OR COLLECTION OF THE VEHICLE, BETWEEN 8:00 PM AND 8:00
AM, ADD THE VALUE OF €20.00 PER DISPLACEMENT.

7 - PRICES INCLUDE: VAT, LIMITED LIABILITY INSURANCE, 24H MAINTENANCE AND TRAVEL
ASSISTANCE.

8 - PRICES DO NOT INCLUDE: COVERAGE FOR COLLISION DAMAGE (CDW), THEFT PROTECTION
(LDW), SUPER EXEMPTION OF DEDUCTIONS (SCDW), PERSONAL ACCIDENT INSURANCE (PAI),
AIRPORT TRANSFER, PARKING EXPENSES, FINES, FUEL AND LOSS OF DOCUMENTS, IN THIS CASE
THE CUSTOMER WILL BE CHARGED THE AMOUNT OF 150.00€ FOR ISSUING THE SAME, THE
CUSTOMER WILL ALWAYS BE RESPONSIBLE FOR ALL DAMAGES CAUSED TO THIRD PARTIES OR TO
THE RENTED VEHICLE WHENEVER:

8.1 - BE DRIVEN BY A PERSON WHO IS NOT LEGALLY QUALIFIED OR AUTHORIZED BY NEO CARS,
LDA.

8.2 - SUFFER DAMAGES INTENTIONALLY CAUSED BY THE CUSTOMER OR PERSON FOR WHOM HE IS
RESPONSIBLE.

8.3 - IT IS DRIVEN BY A PERSON UNDER THE INFLUENCE OF ALCOHOL, DRUGS OR SUFFERING FROM
MENTAL INSANITY.

8.4 - BE USED IN SPORTS EVENTS, RALLY, CHALLENGES, COMPETITIONS, ETC.

8.5 - SUFFER AN ACCIDENT AND THE SAME IS NOT REPORTED TO NAME EMPRESA, LDA. AS SOON
AS POSSIBLE.

8.6 - SUFFER ACTS OF VANDALISM, SUCH AS BROKEN WINDOWS, BURST TIRES OR DAMAGED
WHEELS.

8.7 - BURST OF TIRES AND BOTTOM OF THE VEHICLE (EX: BOTTOM OF THE ENGINE).

8.8 - NEGLIGENT DRIVING AND DAMAGE CAUSED BY IT.

8.9 - PLACING THE WRONG FUEL IN THE VEHICLE

8.10 - DRIVING IN CONTRAWAYS

8.11 - THE CUSTOMER IS RESPONSIBLE FOR ALL VIRAL INFRACTIONS COMMITTED.

9 - IN CASE OF AN ACCIDENT: THE LESSEE MUST, AS SOON AS IS REASONABLY POSSIBLE UNDER
THE CIRCUMSTANCES, CALL THE LOCAL POLICE AUTHORITIES (112) AND COMMUNICATE NEO
CARS, LDA. THROUGH THE 24H ASSISTANCE SERVICE.

10 - DATA PROTECTION: THE LESSEE AUTHORIZES THE INTRODUCTION OF HIS PERSONAL DATA IN
A FILE OF THE LESSOR FOR PROCESSING IT IN THE SCOPE OF THE PURPOSE OF THIS FORM AND
CONCRETELY, FOR MARKETING PURPOSES, CUSTOMER SATISFACTION SURVEYS AND INFORMING
ABOUT PRODUCTS AND SERVICES, ACCORDING TO COMPLIANCE WITH THE GENERAL REGULATION
ON DATA PROTECTION (LAW No 58/2019, OF AUGUST 8). THE LESSEE MAY EXERCISE THE RIGHTS
OVER THEIR DATA PROVIDED BY LAW BY REGISTERED LETTER SENT TO NEO CARS, LDA, TO THE
ADDRESS CAMINHO DE SANTA QUITERIA Nº58ª. 9020-119. FUNCHAL OR TO THE EMAIL ADDRESS
GERAL@NEO-RENTACAR.PT

11 - EXERCISE OF RIGHTS: THIS ESTABLISHMENT HAS A COMPLAINT BOOK, BOTH IN PHYSICAL AND
ELECTRONIC (WWW.LIVRODERECLAMACOES.PT) AS PROVIDED BY DECREE-LAW No. 156/2005, OF
SEPTEMBER 15, AMENDED BY DECREE-LAW No. 74/2017, OF JUNE 21. THE LESSEE MAY ALSO SEND
HIS COMPLAINT TO THE MOBILITY AND TRANSPORT AUTHORITY BY EMAIL: RECLAMACOES@AMTAUTORIDADE.
PT
NOTE: PRICES MAY CHANGE DEPENDING ON THE SEASON AND WITHOUT PRIOR NOTICE.